FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions​

We can tell you everything about Payment24

These Frequently Asked Questions​ are designed to answers general questions and provide a better understanding of what Payment24 does, how it does it and how it relates to you, the customer.

GENERAL QUESTIONS

Most frequent questions and answers

Go to the Apple App Store or Google Play Store, search for ‘Payment24’ and download the FREE Fleetman Payment24 App.

Once you have contacted us and we have consulted with you to ascertain your needs, we can get you up and running inside two weeks.

This is simply the ability to deliver personalized, relevant notifications based on customer interest, past buying behavior and location. It is an incredibly powerful tool for engaging with customers and creating exciting new monetization opportunities.

See Geofencing service

Our mobile application can be freely downloaded from the major app stores, which means there are no card-printing, issuing and management fees. With the widespread adoption of ‘contactless’ readers in banking terminals such as Spire, Ingenico and Verifone, it is now possible to use Payment24 tamper-proof contactless stickers.

Real-time is “as it happens” which means that simultaneous with any transaction Payment24 is monitoring it, authorising it and reporting back.  We provide tools that give you information about your business in real-time, giving you actionable data that will allow you to make immediate decisions, making your business smarter and more efficient. You can manage the fuel consumption of all your clients, enable and disable accounts across your distribution channels in real-time.

Payment24 uses world-class terminal providers like Ingenico, Verifone and Spire to provide reliable real-time transactions over multiple communication formats such as GPRS, Edge, 3G, Wi-Fi or a combination of communication methods. Our Payment24 application can reside on Ingenico devices together with the merchant’s existing banking software.

The Payment24 platform is hosted on Microsoft’s Azure environment, an integrated operating system for cloud computing that facilitates the management of scalable applications over the Internet. Payment24’s hosting and management environment is wholly maintained by Microsoft at their own data centres.

The Payment24 Platform was developed using the latest version of Microsoft’s .NET Framework. The Management and MIS portal is delivered as a web application, running on a Microsoft IIS web server, developed in C# using Microsoft SQL Azure as database server.

Definitely not. While we agree that too much irrelevant data and notifications can become daunting for fleet managers and result in missing out on critical alerts, Payment24 keeps things simple by allowing you to cherry pick from a menu of very relevant checks and balances. These include improving vehicle utilisation, driver allocation, route management, accurate fuel monitoring, maintenance management, monitoring driver behaviour, speed and idling. However, if you don’t need it you don’t have to have it.

Yes we can. The Payment24 platform crosses boundaries, languages and currencies with ease.

The tamper-proof contactless sticker is stuck on the inside of the vehicle’s windscreen. The windscreen tags use Near Field Communication (NFC) technology and do not require other expensive equipment. Nor is it labour-intensive (expensive) to install. Fleet owners can keep their vehicles in service without taking them off the road, which saves time and money.

All windshield tags are procured through Paradigm Group directly. The tags do not require any maintenance and the re-issuing of broken tags can be done by the client directly. Note, tags can only be broken when a driver tries to remove them. Inactive tags are issued to fleet managers who can activate and link the tags to specific vehicles via the Fleet Management Portal.

TECHNICAL QUESTIONS

Most frequent questions and answers

WHAT ARE THE MAIN DIFFERENCES BETWEEN RFID VS BARCODE.

 RFIDBarcode
Line of SightNot requiredRequired
Read RangePassive RFID:
– Up to 40 feet (fixed readers)
– Up to 20 feet (handheld readers)
Several inches up to several feet
Read RateUp to 1000s simultaneouslyOnly one at a time
IdentificationUniquely identify each item/asset taggedTypically only identifies the type of item (UPC Code) but not uniquely
Read/WriteRFID tags are Read/WriteRead only
TechnologyRF (Radio Frequency)Optical (Laser)
InterferenceLimited only by RFID frequencies.Obstructed barcodes cannot be read (dirt covering barcode, torn barcode, etc.)
Automation“Fixed” readers don’t require human involvement to collect data (automated)Most barcode scanners require a human to operate (labor intensive)

There are mainly 4 ways of paying for fuel for small and large fleets. They all have their own advantage and disadvantages. The 4 options available are :

  1. Pump Tagging
  2. Bank Fleet Card
  3. Vehicle Verification
  4. Fuel in Tank Verification

 

 Fleet Fuel Management Comparison Chart
 Option 1Option 2Option 3Option 4
 Pump TagsCard VerificationVehicle VerificationFuel in Tank
Terminal RequiredNoYesYesNo
Nozzle InstallationNoNoNoYes
Pump InstallationYesNoNoNo
Vehicle InstallationNoNoNoYes
Vehicle TagYesYesYesNo
Driver TagNoNoYesNo
Driver PIN SecurityNoNoYesNo
Verify Vehicle on FillNoNoYesYes
Verify Fuel in TankNoNoNoYes
Driver VerificationNoNoYesNo
Easy to cloneYesYesNoNo
Offline Fleet ChecksYesYesYesYes
Online Fleet ChecksNoYesYesYes
Self ServiceYesYesYesYes
 RFID NFC
Stands forRadio Frequency Identification (RFID)Near-Field Communication (NFC)
SpecificationA method of uniquely identifying items using radioactive waves.Medium of communication that allows devices to talk to each other through touch.
Operating FrequenciesRFID operates at a range of radio frequencies.Fast data transmit than HF
ExplosionNFC operates at 13.56 MHzNFC is still an emerging technology.
Scan DistanceUp to 1 mUp to 10cm
StandardsISO 14443, 15693, 18000ISO 14443
Read/WriteRFID tags are Read/WriteMay act as both a reader and a tag.
TechnologyRF (Radio Frequency)A newer, more finely honed version of RFID.
Scan Tags SimultaneouslyYesNo
Read RangePassive RFID:
– Up to 40 feet (fixed readers)
– Up to 20 feet (handheld readers)
Short range, less than 4 inches
Communicationone-wayTwo-way
Automation“Fixed” readers don’t require human involvement to collect data (automatedRequire a human to operate
 RFID HF RIFD UHF
Stands forHigh Frequency Radio Frequency Identification (RFID) HFUltra High Frequency Radio Frequency Identification (RFID) UHF
Operating FrequenciesHF operates at a range of 13.56 MHzUHF operates at 865-928 MHz
Data TransmitHigh data transmitFast data transmit than HF
Range (min to max)Near contact(min)
1 meter (max)
I inch(min)
10 meters(max)
StandardsISO 14443, ISO 15693ISO 18000-6C
Technology UsageWidely used for access control &
contactless payment applications
Essential for supply-chain applications;
Most commonly ,case & Pallet tracking ,returnable container Identification
Communicationmagnetic field coupling is usedRF propagation method is used
SecurityMore encryption possibilityLow encryption possibility
 1D Barcodes 2D Barcodes
Stands forOne dimensional (ID) BarcodeTwo-dimensional(2D) Barcode
SpecificationA functionality of displaying info in a readable electronical format linearlyA functionality of displaying info in a readable electronical format two dimensionally
CapacityHolding ability up to 85 charactersHolding ability up to 100 characters
NatureObject are provided with
label & index
Objects are provided with descriptions
AbilityCreates a wide barcodeCreates a smaller barcode
Information processedNumbers ,EnglishNumbers ,English ,Chinese ,pictures ,voice & other binary information
Error correcting functionalityIt does provide this functionalityIt does not provide this functionality
Information DensityIt has low densityIt has a high density
Database dependentYesNo
EfficiencyIt provides limited efficiencyIt provides greater efficiency
BLE NFC  
Stands forBluetooth Low Energy (BLE)Near Field Communication (NFC)
SpecificationMedium of communication through
listening signals.
Medium of communication that allows devices to talk to each other through touch.
AbilityBLE continually transmits a signal to be received by BLE –enabled smart phonesNFC tags can only communicate when the NFC enabled Smartphone is near
Supported OSIOS7 ,Android 4.3 & greaterAndroid 4.0 & greater ,Windows Phone 8 & Blackberry X.
Energy EfficientIt requires battery replacement after two yearsIt creates its own battery ,therefore not needed any replacement
Ease of UseBluetooth requires manual setupNFC connects automatically
TechnologyExtension of Bluetooth technologyA newer, more finely honed version of RFID.
ServiceBluetooth takes longer time to connectNFC provides a quick service
Superior in FunctionalityBLE cannot be used to identify who would be next in a line or even which line, or position in line, a person may occupy.NFC is a superior alternative to BLE.
Communicationone-to-manyOne-to-one
  
 BLE Classic Bluetooth
Stands forBluetooth Low Energy (BLE) TechnologyClassic Bluetooth Technology
Key DifferenceBLE enables new applicationsClassic Bluetooth does not provide this feature.
Data TransferBLE data transfer rates are below 100 kb/sClassic Bluetooth data transfer rate can be up to 200 MB/s
ExplosionBLE is an emerging TechnologyClassic Bluetooth is currently in widespread use all Over the world
DensityIt has strong densityIt has strong density too.
RangeUp to 250 mUp to 100m
Superior in FunctionalityIt does not provide such facilityIt provides Serial Port Profile(SPP)
For emulation of serial data connections
Large scale networkWeak in BLEStrong in Classic
Power ConsumptionVery strongStrong
CostHighAffordable
ConnectivityConnectivity is more fasterConnectivity is less than BLE
 ChipMagnetic stripe cards
SpecificationThe chip uses a piece of exact information
Of a user
Magnetic strips contains the exact information of a user
Reducing medical fraud

 

Chip helps reduce medical fraud

 

It does not support

Storage CapacityGreater storage capacityLess storage capacity
Functionality

 

It provides  maximum functionality

 

It gives minimal functionality

Offline access

 

It enables offline access to health care information

 

It does not allow

AuthenticationIt only allow authorized users to access the informationIt does not have this feature
Strong AuditIt support for digital signatures to enable strong auditIt does not support
Biometric storageIt allows on-card bio-metric storageIt does not allow
application Data supportIt supports for multiple sets of application
Data on the card
It does not allow
SecurityChips have greater securityMagnetic strips have minimal security